High Speed Internet Forum / General Discussion / Chat / Hi! and question about current alleged Nationwide wired internet outage (as claimed by Mediacom)
Pages: 1
| Posted: 21 Jan 2010 14:52 | ||
|
Registered User Currently Offline |
Posts: 1 Join Date: Jan 2010 |
|
|
Hi! I'm new here; 39 yo female from Missouri.
I am having to access this forum through my Blackberry, as my 2-week-old ThinkPad is *supposed* to be running on Mediacom's 12MBps DL local broadband, although, on the rare off chance that it is actally working, the DL speeds are closer to 800kbps to 1MBps. I couldn't find a Mediacom-specific forum here, but, at least according to MC, my current issue has allegedly been affecting *every* wired internet user in the entire US for the past 2 days, despite seeing no news stories about it. My Mediacom cable broadband internet connection (in Columbia, MO) has been out for nearly 2 days now. My first call to Mediacom on 01/19/2010 must have started before they were able to recognize the outage, so they could turn off all their phones to avoid customers calling about a known outage; and spent several hours on hold before getting through, and being told that they were aware of a service outage and it would be fixed in 24 hours. Tried to call again the afternoon of 01/20, and every Mediacom phone was off the hook for the next 8 hours. This is a very common years-long Mediacom practice; that when they know there is a local cable or internet outage, they set their phones to busy signal, usually until right after it is fixed, so that customers cannot call in and complain. So after 8 hours of busy signals, I was kinda surprised that I finally got a person after an hour on hold, despite the fact that my internet connection was still not working, so the circumstance led me to believe that they had fixed the outage, and it was just my modem that needed to be reset. So, I was quite suprised that when I did reach the tech, she said they were aware that outage was still going on. HOWEVER, they could do *nothing* about it, because, she said, it wasn't just them, and they were just a small piece of a NATIONWIDE internet outage affecting EVERY wired (broadband, DSL, Dial-up) internet user in the ENTIRE United States for the past 2 days. Asking for a repair time estimate, I was told it could take between a WEEK and a MONTH for any wired user in the country to get back online, because "the whole of the internet" (as she said) was out, except apparently that which can be reached by Blackberry...? Which makes no sense, unless CNN's server, and every other news service I searched for a story about a nationwide internet outage, are all being run on wireless connections, or are based outside the US? When there was a nationwide Blackberry outage within the past couple months that lasted about 18 hours, and it made Headline news. Bizarre then that numerous searches on news sites and searching news on Google (using BB) didn't mention one word about any 2-day-so-far nationwide internet outage going on now, while sites appear to be functional and updated to the right date. I would think a 2-day Nationwide internet outage would effect waaay more people than a shorter Blackberry outage, and get much more media coverage...?? Is there *actually* a current nationwide wired internet outage of indefinite duration affecting every US internet user with broadband, DSL, Dial-up, or any other ways of providing wired internet; OR could this be a LIE that Mediacom is telling its customers because they are either too lazy or too untrained to find and repair the actual *local* outage after almost 2 days? Thanks, Ann |
||
Pages: 1
