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Charter Cable Internet
Charter is a high speed cable internet provider to 6.8 million customers in 40 states. It is one of the leading broadband communications companies and takes pride in offering high speed solutions that meet the demand of the consuming public. This service offers plenty of great features at a decent price with the biggest complaints being quality of customer service and loss of service for periods of time.
Pros
- High speed connections of up to 16Mbps
- Free modem
- 70% off the connection fee
- 10 free email addresses
- 20 MB of free storage space
- Parental controls
- Spam filters
- Firewall & anti-virus software
- Mid-range package prices
Cons
- Pushy customer service reps
- Customer service reps don’t always understand English
- Confusing information given regarding bundled services
- Service can go down occasionally for a few hours
- Package prices have taken substantial hikes
- Long wait times for customer service
- Incomplete follow through on package plan promises
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